Shipping policy

[ Shipping General ]
- All parcels from i3happy are shipped from Korea.
- Shipping cost is calculated from Korea to the destination country.
- Every order is normally shipped out within 72 business hours from the time of order confirmation, if a shipping delay occurs, we will inform customers of the issue within 72 hours.
- We are unable to ship to the following address: P.O. Box, APO, FPO, DPO.

[ Free Shipping ]
In principle, i3happy delivers all items free of charge, but shipping costs may be added in some countries.

[ Shipping Notice ]
Customs taxes are not included in the product price and may be charged before delivery. 
Customs related fee vary by country and they are customer's responsibility.

*If customers refuse a package due to customs issues (including refusal to pay customs tax, failure to provide requested documents, or other related issues) we will not be responsible for any refund or reshipment of the refused package.

The weight displayed on the site may differ from the actual weight.

Effective October 17, 2025, 11:00 (U.S. and Canada Eastern Time)
For the U.S., customs duty will be automatically calculated and included in the order total at checkout. 
This means there will be no additional customs charges upon delivery, ensuring a faster and smoother process

[ Delivery Failure ]
1. Lost Parcel
- Customers need to inform us within 21 days after the delivery status has been marked as 'Delivered' but they haven’t received it, so that we can inquire with the shipping company regarding it.
- Customers need to cooperate in providing us with proof of evidence such as pictures of any issues that occurred.
- A refund can be processed only if the delivery company officially claims the parcel as “Lost”.
- The delivery company is not responsible for a stolen or missing package after the delivery to the recipient's correct address, and a refund or redelivery is not possible in this case.

2. Tax Payment Refusal
- If customers refused to pay the customs tax, in which we had stated on the “Shipping Notice” that it is a part of customers responsibility, refund is NOT possible in this case.
- Please note that after it is confirmed that customers refuse to pay customs tax until the determined period decided by the shipping company, the whole package will be returned or disposed of, and even when customers change their mind and want to pay it, as it is already too late, refund or redelivery is not possible.

3. Recipient Unreachable
- In case of incorrect address or contact information on customers’ order, we will send an email requesting the correct information. If customers fail to provide the required information within the determined period decided by the shipping company, the whole package will be returned or disposed of.
- Please be aware that refund or redelivery is NOT possible in this case.